The Store In charge is responsible for overseeing the daily operations of the store, ensuring that customers have a positive shopping experience, and assisting with managing inventory, staff, and store maintenance. This role is key to ensuring operational efficiency and helping the store
meet its sales and service targets.

Staff Supervision:

• Supervise, guide, and assist store employees in their daily tasks.
• Ensure staff is trained on products, customer service standards, and store procedures.
• Help with shift scheduling and manage daily attendance.
• Provide performance feedback and ensure a motivated team environment.

Customer Service:

• Ensure customers receive excellent service throughout their shopping experience.
• Address customer inquiries, complaints, and returns professionally and promptly.
• Assist customers with product selections, recommendations, and provide expert knowledge of store items.

Inventory Control:

• Monitor stock levels and reorder products as needed.
• Conduct regular stock checks and ensure proper storage and display of merchandise.
• Ensure that the store is well-stocked and well-organized, with all items on display and properly priced.
• Assist in managing stock rotations and keeping track of expired or damaged items.

Store Operations:

• Assist with maintaining the cleanliness, orderliness, and visual appeal of the store.
• Oversee store opening and closing procedures, ensuring security measures are followed.
• Ensure store equipment and facilities are in good working condition.
• Follow company policies and ensure compliance with safety regulations and standards.

Sales Support:

• Help drive sales through proactive engagement with customers and upselling products.
• Assist in managing store promotions, discounts, and marketing materials.
• Track and report on daily, weekly, and monthly sales and inventory levels to the Store Manager.

Financial Responsibilities:

• Assist in managing cash handling, ensuring accurate transactions and deposits.
• Maintain proper records of sales and returns.
• Help the Store Manager in preparing financial reports and assisting with budgeting.

• Previous experience in a retail role or similar position.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of customer service principles and retail operations.
• Ability to manage time effectively and prioritize tasks.
• Detail-oriented and organized, with the ability to manage multiple responsibilities.
• Proficient in using POS systems and basic computer software.