The Service Engineer is responsible for providing technical support and services to customers, ensuring the proper installation, maintenance, repair, and operation of equipment or systems. They will also troubleshoot, diagnose, and resolve technical issues, delivering excellent customer service and ensuring equipment functionality.

Installation & Commissioning:
Install, set up, and commission equipment or systems at customer sites, ensuring that they are fully operational and meet all specifications and requirements.

Maintenance & Repair:
Conduct routine maintenance, troubleshooting, and repair services to ensure equipment or systems operate efficiently and effectively. Respond to service requests promptly to resolve customer issues.

Customer Support & Training:
Provide on-site or remote technical support to customers. Train customers on the proper use and maintenance of equipment and systems to maximize performance and reduce the risk of malfunction.

Problem Diagnosis & Troubleshooting:
Perform diagnostic tests and troubleshoot technical issues with equipment or systems, using both analytical and hands-on skills to resolve problems quickly and effectively.

Documentation & Reporting:

• Maintain detailed records of service activities, including repairs, installations, and maintenance tasks. Document all customer interactions, technical issues, and resolutions.
• Prepare service reports for management and clients.

Upgrades & Modifications:
Provide recommendations for system upgrades, replacements, or modifications to improve performance and reliability. Assist in implementing these changes, as needed.

Collaboration with Cross-Functional Teams:
Work with engineering, sales, and support teams to address complex technical issues or customer concerns and contribute to the development of improved products or services.

Quality Assurance & Compliance:
Ensure that all services are provided in accordance with industry standards, safety protocols, and regulatory requirements. Promote a culture of quality and safety in all service operations.

Education:

• Bachelor’s degree in Engineering, Mechanical, Electrical, or a related field.
• Relevant certifications or training in the specific equipment or systems you service Strong understanding of quality management systems.

Experience:

• At least 2-3 years of experience as a Service Engineer, Field Service Engineer, or in a similar
  technical support role. Experience with specific equipment or systems related to your industry is highly desirable. Ability to work effectively in a fast-paced team environment.
• Basic understanding of sales processes and customer service.
• Previous experience in sales coordination or a related role is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple projects.